Direct Mail Icon

If I can't see who filed a spam complaint

If you send your message using e3 Delivery Service, the delivery history Summary section will report how many recipients have reported your message as spam. However, Direct Mail does not report which recipients, in particular, filed the complaint. This is because the email providers who forward complaints to e3 Delivery Service servers strip out the recipient's email address prior to forwarding. Even though you don't know who complained, there are steps you can take to reduce your spam complaint rate.

Here are some things to try:

Include a statement at the top of your email explaining why the recipient is receiving emails from you.

Include unsubscribe instructions at the top of your email.

Never send email to recipients that have not specifically opted-in to your mailing list.

High spam complaint rates may be grounds for termination of your e3 Delivery Service account.

Related Topics

About spam complaints