For an adapter to communicate with an access point:
For general troubleshooting tips, click here.
For more specific troubleshooting tips, click the link below for your version of the Windows operating system.
If you have more than one Intel CD for your Intel® PRO/Wireless 2011B LAN products, always use the Intel CD with the highest version number.
The Intel® PRO/Wireless LAN software included in this release supports the following:
To troubleshoot problems with your wireless adapter running on Windows XP, first determine which software is managing your wireless settings. To determine this, do the following.
If the Use Windows to configure my wireless network settings checkbox is not checked, PROSet II is managing the wireless network settings. If the checkbox is checked, Windows XP is managing the wireless settings.
To diagnose problems when Windows XP is managing the wireless settings, use the tools provided by Windows XP.
To diagnose problems when Intel® PROSet II is managing the wireless settings, see the troubleshooting tips for Windows 2000.
Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel PRO/Wireless 2011B LAN Adapter and Access Point User's Guides for details on how to configure the WLAN access point and adapter. To view these guides, click View Other Guides on the left side of this window.
Verify that the adapter is firmly seated in a PC Card slot.Verify that the protruding end containing the adapter antenna is not damaged.
Verify that the Diversity setting on the WLAN Adapter property page matches the antenna configuration for the associated network access point. See your network administrator for more information.
Verify that the adapter SSID matches the SSID of the access point.
Start Intel PROSet II from the System Tray or the Control Panel. Select the Settings tab. If you have selected a profile, the settings for the profile override the settings you changed in NCPA. To change the settings without using another profile, select No Profile and click Activate Profile. Alternatively, if the settings you want to use are in another profile, select the correct profile and click Activate Profile.
Verify that Windows 95/98 PC Card support is installed.Verify the computer has a Plug and Play BIOS.
A resource conflict could exist. Use the Device Manager to resolve resource conflicts. Select the System icon from the Control Panel. Select the Device Manager tab.
Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel PRO/Wireless 2011B LAN Adapter and Access Point User's Guides for details on how to configure the WLAN access point and adapter. To view these guides, click View Other Guides on the left side of the window.
Verify that the adapter is firmly seated in a PC Card slot.Verify that the protruding end containing the adapter antenna is not damaged.
Verify that the Diversity setting on the WLAN Adapter property page matches the antenna configuration for the associated network access point. See your network administrator for more information.
Perform a self-test on the adapter using the WLAN Info Adapter Diagnostics page.
Associate the adapter with a different access point.
Log out and log in again, or restart the machine to restore the connections.
Verify that the adapter Network Name (SSID) matches the Network Name of the access point.
The Wireless LAN Utilities are closely integrated with the wireless adapter driver software. Investigate for system resource conflicts and reload or reconfigure driver software as needed.
If you are using Windows 98, start Intel PROSet II from the System Tray or the Control Panel. Select the Settings tab. If you have selected a profile, the settings for the profile override the settings you changed in NCPA. To change the settings without using another profile, select No Profile and click Activate Profile. Alternatively, if the settings you want to use are in another profile, select the correct profile and click Activate Profile.
This probably means the Intel PRO/Wireless 2011B LAN 32-bit Windows CE driver was not loaded or was loaded incorrectly. If this is the case the driver files require reinstallation. For more information, click here.
To verify that the handheld computer recognizes the Intel PRO/Wireless 2011B LAN Adapter:
Copyright© 2002 Intel Corporation. Legal Information