Except for the lack of a wired network connection, the Intel® PRO/Wireless 5000 LAN Adapter is just like any mobile network adapter. The troubleshooting techniques that apply to mobile network adapters in general also apply to the Intel® PRO/Wireless 5000 LAN Adapter.
For an adapter to communicate with an access point:
Use the tools provided by Windows 98 and LAN analyzers (FTP Software NETXRAY, Novell LAN analyzer) to diagnose problems. Some common problems exhibited when the Intel® PRO/Wireless 5000 LAN Adapter has not been properly installed include:
Verify that Windows 98/Me PC Card support is installed.Verify the computer has a Plug and Play BIOS.
A resource conflict could exist. Use the Device Manager to resolve resource conflicts. Select the System applet from the Control Panel . Select the Device Manager tab.
Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel® PRO/Wireless 5000 LAN Adapter Quick Installation Guide for details on how to configure the WLAN access point and adapter.
Verify that the adapter is firmly seated in a PC Card slot.Verify that the protruding end containing the adapter antenna is not damaged.
Associate the adapter with a different access point.
Log out and log in again, or restart the machine to restore the connections.
Verify that the adapter Network Name (SSID) matches the Network Name of the access point.
Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel® PRO/Wireless 5000 LAN Adapter Quick Installation Guide for details on how to configure the WLAN access point and adapter.
Verify that the adapter is firmly seated in a PC Card slot.Verify that the protruding end containing the adapter antenna is not damaged.
Verify that the adapter SSID matches the SSID of the access point.
Microsoft Windows XP provides a built-in wireless configuration utility. It is recommended that the XP utility be disabled and that Intel PROSet II be used to configure your wireless adapter. If the XP utility is enabled and PROSet II is also loaded under Windows XP, the Windows XP utility overrides PROSet II. The PROSet II main screen displays the current status and signal strength information, but profiles in PROSet II are disabled and cannot be activated.
If you have more than one Intel Installation CD-ROM for your Intel PRO/Wireless 5000 LAN products, use the CD-ROM with the highest version number.
The Intel® PRO/Wireless LAN software (PROSet II) included in this release supports the following:
Previous
versions of PROSet II will NOT support the Intel® PRO/Wireless 5000 LAN CardBus
Adapter. Use the version of PROSet II that is included in this release.
Do not use the Intel® PRO/Wireless 5000 LAN CardBus Adapter with the Intel® PRO/Wireless
2011 LAN PCI Carrier model WPCR2011. If you insert the CardBus adapter into the PCI Carrier, it will not
function, and it could damage the PCI Carrier.
In Windows 98SE, if certain conditions are true when a CardBus adapter is initially installed via a hot insertion, the laptop may hang on the first subsequent reboot. This condition has been verified with various CardBus adapters, not just the Intel® PRO/Wireless 5000 LAN CardBus Adapter. The problem will only occur when all of the following conditions exist:
This condition only occurs during a hot insert installation. To avoid or resolve this problem, use the following options used:
If the lockup condition has already occurred:
For more
detailed information about this issue, refer to Microsoft* Knowledge Base
article KB#Q271367.
Consult your computer and network documentation as needed. For the latest technical notes on PRO/Wireless 5000 LAN products, see the Wireless Release Notes on the Intel CD.
See Intel Support Services for additional information.
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